Aramark Refreshments had the honor of participating in the 2024 National Automatic Merchandising Association (NAMA) Show in Dallas, TX. The NAMA Show is the premier event for the convenience services industry, bringing together all sectors and providing a platform for networking, learning, and discovery.
“We are members of NAMA year after year because we get the chance to get out and see these great things, learn best practices and learn from each other. It is a competitive landscape out there but more importantly we all face the same challenges and opportunities, so the ability to spend time with our peers and discover the latest and greatest is really what it is all about” - said Pat Liebler, President and CEO of Aramark Refreshments.
Aramark Refreshments made a memorable impression with our unique approach to energizing workspaces. We showcased our flexible solutions in the innovative Imagination Way experience, panel discussions, and interactive how-to videos that featured our groundbreaking technology. If you couldn’t join us, here are the top highlights from our engaging events.
The Innovation Lounge – Powered by Aramark Refreshments
Aramark Refreshments creates moments of joy and collaboration through customized solutions that support our clients. To demonstrate our fueled inspiration and innovation through reimagined break amenities, Aramark Refreshments introduced the Innovation Lounge during this year’s NAMA show.
This curated space displayed where convenience, comfort, community, and engagement collide. Watch the video below to explore the newest technologies and products in break space solutions and be a part of interactive pop-ups with our vendors.
Featured partnerships: Amazon, Apex OrderHQ™, Bevi, Bigelow Tea®, Borg & Overström, BROOD, Everysy, Intuitive AI, Joffrey’s Valor Blend®, Keurig Doctor Pepper, Marigold & Grey
Elevating Customer Experience: Employee Engagement Essentials
Vice President of Customer Experience and Innovation for Aramark Refreshments, Pamela Raskin, moderated a panel discussing Elevating Customer Experience. This panel highlighted how today’s employees are looking for convenience, connection, and engagement in the breakroom. Panelists included Deborah Tripp, Vice President of Field Marketing for Aramark Collegiate Hospitality; Melissa Alexander, Principal at MultiStudio; and Peter D’Angelo, Senior Vice President of Dining & Hospitality at Citi.
Through thought-provoking conversations, our team delved into the components of building a culture and community through a next-level break experience. Click here to read the top insights and takeaways that resonated most with the audience.
Successful Technology Implementation: An Open Forum with Expert Panelists
Vice President of Operations for Aramark Refreshments, Erin Moshier, participated in a panel discussing Successful Technology Implementation. She was joined by experts from across the industry to discuss how to successfully strategize technology implementation within your business and avoid mistakes in the purchase and implementation of technology and people.
When asked how to know when a company is ready to implement a new technology, Erin said, “Identify what your priorities are, what tools you need to get there, and do you have the tool set today? If the answer is no, make that evaluation of what the right technology to deliver those KPIs that we’re focused on is and whether that technology will grow and evolve as we do. Take lessons learned from failures and create a new opportunity list. Identify whether you have checked the right boxes to take a step forward and make an investment. Stop thinking about it as a pilot; think about it as a soft launch. Test it in real time to identify whether to move forward or not. I think we need to continue to evolve our thought process, and in doing so, we make better decisions.”
