Senior living communities have had a remarkable transformation in recent years, driven by the integration of cutting-edge technologies.
Hospitality IQ, Aramark’s technology portfolio, empowers operators to focus on driving satisfaction for residents, increasing efficiency for hospitality providers, and supercharging operations for client partners.
“An evolving suite of innovative technology and operational support tools enables our people to focus on what matters—delivering remarkable hospitality experiences every day,” said Adam Grafton, VP of Operational Excellence, Aramark SeniorLIFE+. “Our exclusive tech portfolio helps us best serve every resident and every client.”
Real-Time Feedback
Aramark SeniorLIFE+ collects real-time data from residents and core operational performance assessments in a dashboard that enhances both hospitality experiences and operational excellence. Data is compared against industry benchmarks and helps establish clear goals.
“The performance dashboard gives our dining and environmental services team members the information they need to drive operational outcomes, including those focused on regulatory compliance, safety, food quality, hospitality, and sanitation,” said Grafton. “It is also an important step in providing transparency with client partners to foster alignment on community-focused goals.”
Empowered Living
Residents of senior living communities today enjoy many of the technology advancements that empower consumers everywhere.
For example, Aramark SeniorLIFE+ offers frictionless shopping at client micro-markets. Residents can choose retail items, scan them, and pay without interacting with a traditional cashier to purchase sundries, gifts, snacks, and gourmet prepared meals to-go, among other items.
Aramark SeniorLIFE+ also supports mobile ordering of snacks and gifts through an Aramark-developed platform. Family members and loved ones can order and have delivered gift baskets for special occasions or as an everyday treat.
Driving Efficiency, Delivering Value
Advanced technology and innovative thinking are crucial to connect and streamline operations, to ensure seamless and efficient service, and to enhance the residents’ experience.
As part of its vision for the future, Aramark is investing in technology and tools that shapes how company experts can better meet customer and client needs, including the following:
- Mosaic, Aramark’s AI-powered procurement technology helps operators harmonize supply chain operations and spending to optimize client contracts. Mosaic’s catalog compliance ensures buyers have the right mix of products available to ensure consistency, value, and quality, along with actionable insights that drive direct positive impact.
- Culinary Co-Pilot optimizes menu composition to drive consumer satisfaction while working to lower food costs and streamline menus.
- With PRIMA Web, Aramark chefs, dietitians, and operators have access to consistent and proven tools for menu planning, recipe scaling and cost analysis, nutritional information, product procurement and receiving, and post-analysis of service results, among other benefits.
Curated Solutions
Technology is revolutionizing the way seniors live, connect, and thrive in their vibrant communities. Learn more about how Aramark SeniorLIFE+ creates curated solutions for senior living communities that make a difference to residents and clients alike.
SeniorLIFE+ clients may request a virtual or in-person tour of Aramark’s HQ Innovation Showcase for a deeper discussion about the benefits of partnering with Aramark.
