When you combine our depth of technical expertise with our commitment to patient and caregiver satisfaction, our team makes a significant impact by:
We consider our environmental and facilities services a vital component of the healthcare process, so we provide a wide array of environmental services, including:
Every decision your healthcare system makes affects the patient experience. These resources will help ensure you are operating at top efficiency levels to improve patient satisfaction and reduce risk.Check out our Tips, Success Stories, and Solutions
A relentless focus on decreasing the risk of healthcare-associated infections, increasing nurse and patient engagement (9 Ways to Boost Your HCAHPS Patient Satisfaction Scores), and adopting innovative technologies to drive productivity and quality assurance - these are tall cornerstones of our approach to environmental services. Covering a wide variety of services, including patient room sanitizing, total floor refinishing, and efficient turnaround of patient beds for admission, our environmental services solutions ensure consistent, high-quality outcomes in your hospital.
Our research and development experts partner with the industry’s leading suppliers of chemicals and solutions to develop and test the next generation of environmental services technologies—the goal being to reduce the spread of hospital-associated infections and increase productivity at all the hospitals and health systems we serve. One such example is Tru-D Smart UVC. As part of our cleaning process (Why UV Equipment Isn't the Panacea for Infection Control), we use Tru-D which provides guaranteed, total room disinfection and has been validated by nearly all existing, independent research on UVC room disinfection technology.
Additionally, our proprietary web-based maintenance management system, FacilityFit ProTM, integrates our environmental and facilities management data into a single-platform, offering a transparent view of our everyday activities and staffing models. The system includes an integrated bed management program to expedite room turnover without interfering with crucial hospital functions.
The healthcare environment can be a stressful place for patients, visitor, nurses, and clinicians alike. Our associates recognize how their daily work practices support your engagement strategies and receive rigorous hospitality training (Regulatory Compliance: How Ready is Your Healthcare System?), rooted in proprietary service excellence models and tools.
More than 300 healthcare organizations rely on our expertise to clean, maintain and enhance their facilities and assure uninterrupted patient care.
We understand that healthcare is a complex ecosystem and maintaining spaces where patients recover requires specific expertise and care. Our teams of experts are trained in all the latest techniques for healthcare facilities management and are dedicated to providing the best service to patients, caregivers and communities.
Across hospitals and health systems we have the strategic and technical expertise to provide services in:
From a maintenance perspective, our proactive approach recognizes needs before they arise, focusing on improving facility performance through predictive and preventative maintenance that reduces emergency breakdowns. This saves money spent on energy usage and corrective repairs while reducing caregiver dissatisfaction and potential disruptions to patient care.
We’ve maximized the life and performance of the healthcare facilities we serve – saving approximately $275 million in energy costs for our clients, across 1.2 billion square feet of hospital space, over the past 7 years alone.
Our experts also ensure that our facilities management programs comply with required accrediting and regulatory agencies, including the nearly 275 standards required for a facilities management program by The Joint Commission. On average, our team completes three Joint Commission surveys per week compared to the industry average of one every three years. On average, our team completes three Joint Commission surveys per week.
When your facility requires infrastructure projects, such as replacement of air handlers, boilers or chillers, our team is uniquely equipped to deliver turnkey solutions in the healthcare setting. We guarantee cost, timelines, and performance, assuming the risk for you. Any disruptions to your operations are carefully minimized or eliminated through innovative project design.
July 27, 2016 - Our new FacilityFit™ technology is an innovation designed to help hospitals and healthcare facilities drive efficiency and predictability and improve the patient experience through better management of functions that touch patients every day, like room cleaning, heating and cooling, and building maintenance.