Many hospital and health system staff members, as well as visitors, choose to eat on-site several times per week. We are able to transform the retail dining experience and deliver a wide variety of great-tasting menus and engaging dining concepts. By doing so, we can both improve the profitability of your dining venues and create an environment where clinicians and visitors can recharge and renew, so that they can focus their energies on what’s most important—patients.

Insight-Driven Transformations

How do we transform the retail dining experience? We start by collecting insights on the trends and behaviors of your customers. This allows us to create innovative, scalable solutions that achieve the highest possible satisfaction for visitors and staff, and the best outcomes for our clients.

Programs and Practices

Our approach to transforming the retail dining experience integrates exciting and inventive programs and practices that respond to your patient, staff and visitor needs, including:

• Innovative, great-tasting dishes designed by our certified chefs
• Popular national and local restaurant chains, including Starbucks, Subway and Au Bon Pain
• Off-hours and small-site solutions
• Healthier food choices and engaging health and wellness awareness programs
• Robust customer feedback and engagement tools and programs
• Competitive catering programs for executive meetings, receptions, conferences and special events
• Attractive retail dining environments strategically designed based on location, traffic flow, preference and budget. 

We’re able to replicate our retail transformations, across entire health systems, allowing our commitment to quality and service excellence to be carried out consistently across all your healthcare locations. We do all this while controlling costs and supporting our clients with world-class support and resources. 

Marketing and Engagement

Our robust marketing and communication program includes a combination of traditional marketing, web resources, social media, customized apps, and proprietary programs. Meanwhile, our customer service and support staff delivers quality, innovation, value and variety at all the retail dining locations we serve.

Patients and communities look to hospitals and health systems to create a culture focused on wellness and healthy living. The dining options they provide are an important extension of that effort. So we’ve introduced our health and wellness platform, Healthy for Life™, at all the healthcare organizations we serve as part of our commitment to creating healthy environments, building healthier communities and supporting healthy lifestyles.

Healthy Choices

Healthy For Life™ makes healthier choices readily available and positively impacts the healthcare environment. It includes a wide variety of easy-to-find solutions that work together to encourage customers to select the lower-calorie, lower-fat, wholegrain, and vegetarian or vegan choices that best fit their lifestyles. 

Our team of talented chefs and dietitians design menus that are great-tasting, healthy and accommodate a wide variety of unique clinical and nutritional needs, filling the retail-dining environment with an abundance of wholesome, fresh and nutritious foods. 

Through ongoing partnerships with leading healthcare institutions, health advocacy organizations, and industry and community groups, we are working hard every day to make the best menu choices and nutrition information available to your physicians, caregivers, staff and visitors. 

Education and Awareness

Using our own research, as well as in-depth analysis of global health trends, we educate and promote healthier lifestyle choices to care teams, visitors and patients. Through a broad selection of satisfying, healthier recipes, alongside easy-to-understand nutrition and wellness information, we take the mystery out of healthy living. 

We continuously engage and educate customers with activities like on-site health fairs, food sampling events, cooking demonstrations by our chefs, and wellness workshops with our dietitians.