Our patient-centric approach can improve satisfaction and elevate the entire patient dining experience by providing:
We create patient dining and clinical nutrition programs that meet the needs of your hospital or health system, including:
In today’s healthcare environment, patients have many choices for where they receive their care. We also understand that engaging, quality dining services can improve patient satisfaction and, in turn, drive reimbursement. Fortunately, we’ve spent nearly 50 years partnering with hospitals and healthcare systems across the globe, providing innovative patient dining and clinical nutrition services that meet the strict dietary needs of hundreds of thousands of patients.
Each year, we invest significant resources to understand the needs and desires of our patients. Our ability to respond to patient needs, and deliver the nutritious food choices that they want, is what makes us an industry leader.
Through focus group discussions, close examination of global and local food trends and site-specific research on your patients’ unique food preferences, we’re able to create engaging patient dining experiences that meet their unique dietary needs while also considering the quality and financial goals of the hospitals or health systems we serve.
Armed with those insights, we design and develop innovative programs based on the following:
We’re constantly creating new dining concepts and programs to increase patient satisfaction, including:
We understand healthcare is a dynamic industry. And it’s for that very reason we put so much emphasis on turning patient insights into everyday innovations. That way, as healthcare evolves, our patient dining services evolve with it.
Research has shown that during a three-day hospital stay, patients can encounter as many as 75 different faces. Combine that with an already unfamiliar environment and it can produce a great deal of stress and anxiety. That makes it all the more important to create comforting, engaging patient dining experiences filled with nutritious, satisfying meals. In our experience, these personal touches not only improve health, but can also boost morale.
As with anything we do, we begin with research, by understanding patients through in-depth studies into their behaviors, desires and trends. For example, data shows that patients consider their food choices to be one of the only elements of their hospital stay under their control. So we work with culinary experts to create menus that are full of rich, nutritious choices that improve patient satisfaction.
We also know that engaging patients at the bedside helps patients feel more comfortable. Investing in patient- and caregiver-focused customer service programs helps our team understand the nuances of patient interaction, tray accuracy, tray delivery and pickup, diet needs and nutrition intake, among other components.
We’re proud to say that nearly 60% of our room service accounts are in the top quartile of patient satisfaction. What’s more, thanks to more efficient operations, we’re able to achieve this satisfaction and financial success without adding additional costs for our healthcare clients.
We Are Dedicated To Giving Your Patients The Best Care
Your patients receive the nutrients and education needed to heal with our 600+ dietitians on staff. Our dietitians are critical to the hospital environment because they identify malnutrition or dietary needs through protocols at admission in order to strategize the best way to nourish and heal the patient. Our dietitians impact reimbursement rates, length of stay and overall satisfaction scores. With the complexity of dietary cases, reimbursement rates are higher.
We are committed to growing the profession with our Internship Program. Working with healthcare partners, we groom the next generation of dietitians for their community. Our program is currently conducted at 22 client sites across the country, with a total enrollment of 30 dietitians each year. In place for 20 years, the program has graduated 584 dietitians.
Our Clinical Career Roadmap is a guide for dietitians through their professional growth and we continue to develop them regardless if they are on your or our staff. We want to continue advancing dietitians and want to partner with you.
Tips, success stories and solutions to achieve your goals.
¹H&HN Magazine, 2014
Hospital patients already have enough to worry about without wondering if their next meal is going to be palatable. By creating value through convenience, customization and fast service, hospitals can offer a dining experience that increases patient satisfaction. Find out how here.