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Aramark was the target of a sophisticated cyber-attack. The attackers attempted to use ransomware to encrypt a limited number of our systems and have made threats to release Aramark’s data. Aramark maintains backups of its systems and data, and has not experienced a material impact to its business operations.
 

Aramark takes these threats very seriously and has been working with federal law enforcement and top cyber security firms to assess their credibility. We are committed to protecting our employees’, customers’ and clients’ data and continue to deploy and enhance our security defenses.
 

Please be assured that this matter has our full attention and will not disrupt our ability to provide exceptional service to our customers and clients.
 

Our investigation is continuing and we may update information from time to time.

 


FAQ 

 

Was any client data compromised?

Aramark is committed to ensuring the safety of our clients’ data. We are working with federal law enforcement and top cyber security firms to investigate the incident. At this time, we have no evidence indicating that confidential client information was compromised. Our investigation remains ongoing. If we determine that our clients’ sensitive data was subject to a data breach, we will notify such clients.

 

Was any customer data compromised?

Aramark is committed to ensuring the safety of our customers’ data. We are working with federal law enforcement and top cyber security firms to investigate the incident. At this time, we have no evidence indicating that confidential customer information was compromised. Our investigation remains ongoing. If we determine that our customers’ sensitive data was subject to a data breach, we will notify such customers.

 

How successful were the hackers with the ransomware?

While our investigation is continuing, it impacted less than 2 percent of our corporate systems. We were able to rely on back-up procedures to access the data and continue our operations.

 

Has this situation been contained?

While our investigation is continuing, we believe that this incident is contained. Aramark maintains backups of its systems and data, and has not experienced a material impact to its business operations.

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