Our patient-centric approach can improve satisfaction and elevate the entire patient dining experience by providing:
We create patient dining and clinical nutrition programs that meet the needs of your hospital or health system, including:
In today’s healthcare environment, patients have many choices for where they receive their care. We also understand that engaging, quality dining services can improve patient satisfaction and, in turn, drive reimbursement. Fortunately, we’ve spent nearly 50 years partnering with hospitals and healthcare systems across the globe, providing innovative patient dining and clinical nutrition services that meet the strict dietary needs of hundreds of thousands of patients.
Each year, we invest significant resources to understand the needs and desires of our patients. Our ability to respond to patient needs, and deliver the nutritious food choices that they want, is what makes us an industry leader.
Through focus group discussions, close examination of global and local food trends and site-specific research on your patients’ unique food preferences, we’re able to create engaging patient dining experiences that meet their unique dietary needs while also considering the quality and financial goals of the hospitals or health systems we serve.
Armed with those insights, we design and develop innovative programs based on the following:
We’re constantly creating new dining concepts and programs to increase patient satisfaction, including:
We understand healthcare is a dynamic industry. And it’s for that very reason we put so much emphasis on turning patient insights into everyday innovations. That way, as healthcare evolves, our patient dining services evolve with it.
Research has shown that during a three-day hospital stay, patients can encounter as many as 75 different faces. Combine that with an already unfamiliar environment and it can produce a great deal of stress and anxiety. That makes it all the more important to create comforting, engaging patient dining experiences filled with nutritious, satisfying meals. In our experience, these personal touches not only improve health, but can also boost morale.
As with anything we do, we begin with research, by understanding patients through in-depth studies into their behaviors, desires and trends. For example, data shows that patients consider their food choices to be one of the only elements of their hospital stay under their control. So we work with culinary experts to create menus that are full of rich, nutritious choices that improve patient satisfaction.
We also know that engaging patients at the bedside helps patients feel more comfortable. Investing in patient- and caregiver-focused customer service programs helps our team understand the nuances of patient interaction, tray accuracy, tray delivery and pickup, diet needs and nutrition intake, among other components.
We’re proud to say that nearly 60% of our room service accounts are in the top quartile of patient satisfaction. What’s more, thanks to more efficient operations, we’re able to achieve this satisfaction and financial success without adding additional costs for our healthcare clients.
Every day, our dietitians deliver superior outcomes by influencing patients to make healthy lifestyle choices and collaborating with caregivers to treat and prevent disease through the use of evidence based practice standards. As the largest employer of registered dietitians in the United States, we have built a clinical nutrition practice that boasts over 750 dietitians.
Much of our company’s professional development and programmatic strategies are aligned with the Academy of Nutrition and Dietetics. We support dietitians’ performance with state-of-the art tools, programs, and extensive networking opportunities. We incorporate Academy activities into our Clinical Ladders Program and encourage our dietitians’ involvement in the Academy’s Dietetic Practice Groups (DPGs). To help make it easy for them to become involved, we underwrite Academy membership dues, state licensure and certification, and annual Commission on Dietetic Registration (CDR) fees. We also pay enrollment fees for DPG membership.
Clinical Ladders are recognized levels of achievement within Aramark designed to provide a respected professional growth path for clinicians providing direct patient care. Our Clinical Ladders are in place for entry level through experienced professionals to assist with career growth by recognizing advanced degrees and clinical specialties, advanced practice skills, leadership skills, and research activities. Clinicians follow incremental steps to advance their careers and their professional development. Our Clinical Ladders Program focuses on core component requirements and then asks our clinical dietitians to commit to leadership responsibilities.
We live our commitment to clinical professionals through our Dietetic Internship Program. Our program is accredited by the Academy of Nutrition and Dietetics’ Commission on Accreditation for Dietetics Education (CADE), which makes us a certified trainer for registered dietitians. Currently, our Dietetic Internship program is conducted at 22 client sites across the country, with a total enrollment of 30 dietitians each year. In place for 20 years, the program has graduated 584 dietitians.
Ask us how we make your patients a priority.
¹H&HN Magazine, 2014
July 27, 2016 - Our new FacilityFit™ technology is an innovation designed to help hospitals and healthcare facilities drive efficiency and predictability and improve the patient experience through better management of functions that touch patients every day, like room cleaning, heating and cooling, and building maintenance.