Patient Dining & Nutrition —A Vital Part of the Care Experience

We approach our patient dining and clinical nutrition services with health and satisfaction in mind.

Benefits

Our patient-centric approach can improve satisfaction and elevate the entire patient dining experience by providing:

  • Expert clinical dietitians and nutrition care protocols that support patient care outcomes

  • Increased patient, nurse and caregiver satisfaction through service excellence

  • Optimized operations to reduce costs and improve efficiencies

  • Innovative dining concepts that can be scaled from single hospitals to national health systems

Capabilities

We create patient dining and clinical nutrition programs that meet the needs of your hospital or health system, including:

  • World-class patient dining solutions

  • Expert inpatient and outpatient nutrition counseling and education

  • Innovative programs for patient, clinician and physician engagement

  • Scalable service delivery models

How can we help?

Ask us how we make your patients a priority.

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innovative Dining Programs

innovative Dining Programs

Every day, we deliver engaging, nutrition-focused dining programs to patients around the world.

In today’s healthcare environment, patients have many choices for where they receive their care. We also understand that engaging, quality dining services can improve patient satisfaction and, in turn, drive reimbursement. Fortunately, we’ve spent nearly 50 years partnering with hospitals and healthcare systems across the globe, providing innovative patient dining and clinical nutrition services that meet the strict dietary needs of hundreds of thousands of patients. 

Patient Insights

Each year, we invest significant resources to understand the needs and desires of our patients. Our ability to respond to patient needs, and deliver the nutritious food choices that they want, is what makes us an industry leader. 

Through focus group discussions, close examination of global and local food trends and site-specific research on your patients’ unique food preferences, we’re able to create engaging patient dining experiences that meet their unique dietary needs while also considering the quality and financial goals of the hospitals or health systems we serve. 

Innovative, Engaging Dining Concepts

Armed with those insights, we design and develop innovative programs based on the following:

  • Quality of food
  • Menu choice and variety
  • Quality of service
  • Nutrition education to support lifestyle change
  • Patient engagement

We’re constantly creating new dining concepts and programs to increase patient satisfaction, including:

  • A high-performance team of specialists that use Academy of Nutrition and Dietetics standards to develop nutritionally sound meal options
  • Great-tasting, healthier choices that meet dietary needs based on age, regional taste, condition and individual patient preference
  • Increased room service delivery options, including adding Just For You® state-of-the-art customized nutritional menus to our restaurant-style Room Service Program.
  • Tray management programs
  • Hospitality platforms, such as our adopt-a-floor nurse manager rounding program and PatientConnect patient rounding program
  • Engaging nutrition education to support lifestyle change supported by 750 dietitians

We understand healthcare is a dynamic industry. And it’s for that very reason we put so much emphasis on turning patient insights into everyday innovations. That way, as healthcare evolves, our patient dining services evolve with it. 

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When great food turns a meal into a memory, we know we’ve done our job.
Pairing healthy choices with nutrition and wellness programs, we make it easier to live well.

How can we help?

Ask us how we make your patients a priority.

Patient Engagement

Patient Engagement

Our employees foster a comforting healthcare environment through everyday patient interactions.

Research has shown that during a three-day hospital stay, patients can encounter as many as 75 different faces. Combine that with an already unfamiliar environment and it can produce a great deal of stress and anxiety. That makes it all the more important to create comforting, engaging patient dining experiences filled with nutritious, satisfying meals. In our experience, these personal touches not only improve health, but can also boost morale. 

Giving Patients What They Want

As with anything we do, we begin with research, by understanding patients through in-depth studies into their behaviors, desires and trends. For example, data shows that patients consider their food choices to be one of the only elements of their hospital stay under their control. So we work with culinary experts to create menus that are full of rich, nutritious choices that improve patient satisfaction.

Bedside Manner

We also know that engaging patients at the bedside helps patients feel more comfortable. Investing in patient- and caregiver-focused customer service programs helps our team understand the nuances of patient interaction, tray accuracy, tray delivery and pickup, diet needs and nutrition intake, among other components. 

Improved Satisfaction

We’re proud to say that nearly 60% of our room service accounts are in the top quartile of patient satisfaction. What’s more, thanks to more efficient operations, we’re able to achieve this satisfaction and financial success without adding additional costs for our healthcare clients. 

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When great food turns a meal into a memory, we know we’ve done our job.
Pairing healthy choices with nutrition and wellness programs, we make it easier to live well.

How can we help?

Ask us how we make your patients a priority.

Clinical Nutrition Services

Clinical Nutrition Services

With over 750 dietitians on staff and a renowned Dietetic Internship Program, we invest in the next generation of clinicians.

Every day, our dietitians deliver superior outcomes by influencing patients to make healthy lifestyle choices and collaborating with caregivers to treat and prevent disease through the use of evidence based practice standards.  As the largest employer of registered dietitians in the United States, we have built a clinical nutrition practice that boasts over 750 dietitians.

Much of our company’s professional development and programmatic strategies are aligned with the Academy of Nutrition and Dietetics. We support dietitians’ performance with state-of-the art tools, programs, and extensive networking opportunities. We incorporate Academy activities into our Clinical Ladders Program and encourage our dietitians’ involvement in the Academy’s Dietetic Practice Groups (DPGs). To help make it easy for them to become involved, we underwrite Academy membership dues, state licensure and certification, and annual Commission on Dietetic Registration (CDR) fees. We also pay enrollment fees for DPG membership.

Clinical Ladders

Clinical Ladders are recognized levels of achievement within Aramark designed to provide a respected professional growth path for clinicians providing direct patient care. Our Clinical Ladders are in place for entry level through experienced professionals to assist with career growth by recognizing advanced degrees and clinical specialties, advanced practice skills, leadership skills, and research activities. Clinicians follow incremental steps to advance their careers and their professional development. Our Clinical Ladders Program focuses on core component requirements and then asks our clinical dietitians to commit to leadership responsibilities.

Dietetic Internship Program

We live our commitment to clinical professionals through our Dietetic Internship Program. Our program is accredited by the Academy of Nutrition and Dietetics’ Commission on Accreditation for Dietetics Education (CADE), which makes us a certified trainer for registered dietitians. Currently, our Dietetic Internship program is conducted at 22 client sites across the country, with a total enrollment of 30 dietitians each year.  In place for 20 years, the program has graduated 584 dietitians.

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Through internships and on-the-job training, students can start their career off on the right foot.

How can we help?

Ask us how we make your patients a priority.

HOW CAN WE HELP?

Ask us how we make your patients a priority.

SUCCESS STORY

Taking early action to improve patient satisfaction

Ashley Mullins RD, LDN, CNSC

Registered Dietitian and Clinical Nutrition Manager

Employee Spotlight

"Working at Aramark has provided me with great networking opportunities to meet with leading dietitians across the nation."

Nutrition Intervention can reduce avoidable readmissions by 28% and length of stay by 2 days¹

¹H&HN Magazine, 2014

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